HERO WAVE DX electric byke
Within Warranty period I did not get any service

Sir,

I am an user of HERO WAVE DX . I purchased it from your dealer 5351 (SUR ENTERPRISES, CHANDANNAGAR, HOOGHLY, 712136 on 29th August. My bike holdings Frame Serial No. 21465, Motor Serial No. 901425 and Batter Serial No. 150289 – 292. At the first drive after full charge I found it runs 42 km./ full charge and a crack in the rear wheel cover. I complained for this, at the dealer they checked it and confirmed that it was really happened and one your engineer also came here and checked and told me that he is ordering of a cover as soon as it received it will be replaced and about the battery he told me that this is very new as more as you use this the battery will work fully. But actually it is not happened now the battery become more week it runs 34 km./ full charge. In the mean while when the 2nd service had come I found the left brake switch is out of order. Your engineer checked it and removed the switch but not replaced. Again he told me that he is ordering for a new switch; as soon as it received it will be replaced. In the 3rd service the battery charger became out of order then the dealer told me that when our engineer will come they will in form about this. After 6 months they phone me and told me to bring the bike at their showroom, I brought the bike by a trolley to the showroom. They kept it and told me that next week they will return my bike after solving all problems. After two weeks they phone me again and told me to return the my bike with out any solve. They told that they can’t do anything because their engineer is very busy he can’t come. Now tell me within the warranty period all these happened. But you deny to your own rule. What does it mean? May I think that Hero Electric actually a cheater? And I can’t imagine how you can appoint like this bogus and lazy engineer who has no idea about this bike and why your dealer can’t fulfill the warranty rule? Is you concern full of workers like this lazy and bogus engineer?

Company: HERO WAVE DX electric byke
Country: India
State: West Bengal
City: Hooghly

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