Honda
Manufacturing Fault

Hi All,

Please treat the below complaint with utmost priority as I cannot be made to runabout after spending 2 lacs on a motorcycle with persistent problems

Moreso, no one at the service station seems to be qualified enough to rectify the issue rather than suggesting to “wait” which will compel even more damage to the motorcycle

Awaiting a response within 48 hours, post which the same will be lodged with the consumer court @ www.consumercourt.in/two-wheeler/

Regards

Aditya Venkatraman

919820867567

To: Venetian Honda

Hi All,

I have reported the below problem since the motorcycle was purchased, however repeated services and evaluations does not seem to help

Please note that the white smoke still persists after the block and piston were finally changed on my 3rd and final service within warranty

The white smoke emitted from the exhaust is prominent when:-

1. The bike is cold and is idling during startup

2. The bike is warm and idling during traffic signals or stopovers

3. The engine is revved above 4500 RPM

When noticed right at the onset, the bike seemed to be burning oil as the quantity of oil replaced during service was significantly lesser than 1.4 L. When I spoke to the service technician and reported the incident, I was told that it could possibly be due to the exhaust containing some residue oil, which will burnout eventually over 500 kms, hence was requested to wait for 500 kms after the 3rd service and report the problem if it persisted. I am exhausted and frustrated at the lack of expertise on HMSI’s part to rectify the fault, especially it is a brand new motorcycle and has not even completed a year!!

I under no circumstances want to be told that the problem will be rectified OOW since the 3rd and last service is completed, failure to comply will result in a legal complaint being logged with the consumer court, as well as involvement of the media in highlighting the lack of customer service and requisite knowledge / training to identify and resolve a mechanical issue. Considering the current bike is prone to problems which may extend beyond the engine to other critical parts, I need this problem rectified without any reoccurrence of the same, or else demand a brand new motorcycle in lieu of the problem still not being rectified!!

Regards

Aditya Venkatraman

919820867567

Company: Honda
Country: India
State: Maharashtra
City: Mumbai Suburban

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