Honda
TERRIBLE service by JUGAL KISHORE HONDA lucknow

TERRIBLE service by JUGAL KISHORE HONDA lucknow

I went for the paid service of my activa (job card no. 12465) on 06/07. The major problem being my shockers not working well and making squeaking sounds on speed breakers, this problem was told to the servicemen on my previous servicing as well, which was my last free service. Neither was this problem solved then and nor has it been solved now, even though it is a paid service this time. What is even more shameful is that I personally enquired of the mechanic if the shocker has been repaired or not. He replied in affirmation to the fact that it had been. But to my utter dismay as soon as I crossed the first speed breaker I realized that the shockers had not been repaired at all.

Furthermore, despite getting it written in the job card to check the brakes, I could easily figure out nobody had bothered to tighten the extremely loose breaks. I had to get them tightened personally

the scooty had not been washed or cleaned properly either.

And since I knew how shoddy a job they do in waxing the scooty and that they are wise enough to wax the seat of the scooty (which makes it extremely slippery) I asked them to not wax it

I returned home with my activa neither cleaner nor better working than I had before giving it for servicing

I wasted 480 rs on servicing and approx 50 rs in commuting back and forth.

It's not the money that bothers me. It's the fact that despite repeated attempts at getting my scooty repaired I'M not succeeding.

What good is one of the best scooties (activa) in india to me if it isn't serviced properly and not working properly.

I am also not satisfied with the very system of taking in the vehicle for servicing, which is, in short, ridiculous.

Customers line up from 7am outside the showroom to get a number. Most of the workers come by 7:30 but the person responsible for giving the number arrives around 8. After that the customers have to descent a very steep slope and stop midway on the slope to get the number. This causes huge rush and is very risky as the ramp is very steep and narrow. Those who do come early ultimately get left behind unless they push past the others to get in. With around 40-50 people lined up it very chaotic and its very easy to lose balance and get severe injuries.

What I would suggest is that as soon as people come they should be given their job card number there and then. After that when the service centre opens around 8:30 the vehicles should be brought down serial wise and the customers' job cards should be prepared, to avoid unnecessary chaos and terrible accidents.

Company: Honda
Country: India
State: Uttar Pradesh
City: Lucknow

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