Honda CB Shine
Unsatisfactory service from workshop

Date : 05-04-11

TO WHOMSOEVER IT MAY CONCERN

SUBJECT: Complaint about PILOT HONDA WORKSHOP at sunder baug, deonar road, chembur Mumbai 400 088.

Dear sir,

I’m Vikram G. Arote. I have purchased Honda CB shine (CBF125MCA) bike from pilot 2 wheelers pvt. Ltd. On 17-10. Black coloured 2ID type with frame no. ME4JC36DJA8047864, engine no. JC36E2154651, CST No/Date 27200001390C / 01-04, Booking no. B032449 & Invoice no. 10IN02394

I have done last two services from PILOT HONDA WORKSHOP at sunder baug, deonar road, chembur Mumbai 400 088. But I’m not satisfied at all with the last service because of following reasons.

 NO PROPER WASHING AT ALL

Alloy wheels are not being cleaned with diesel.

Bike is not being washed with soap.

After washing proper drying & polishing is not being done.

 EVEN AFTER SUGGESTION PROBLEM STILL PERSISTS

I told about free play of clutch, loosened throttle, tightening of necessary nut bolts & less milege of bike. But even after suggestions problem still persists.

 MISGUIDING ABOUT THE PROBLEM

After servicing last time, on the next day tail light problem arises. I went to service centre & told about the problem. Then one technician came & told that its electrical switch not working it need to be replaced. I purchased it from workshop counter. After that another technician arrived to fit it but as per him it just need some adjustment & no need to replace. He done that without replacing & unnecessary customer (me) suffered for repayment. I also made me to wait more than 1.5 hr unnecessary.

 AFTER SERVICING ABOVE PROBLEM AGAIN STARTED WIHIN FEW DAYS

Above mentioned problem again started from yesterday & again I have to go there for the problems solution. Please suggest me how should I go there through proper channel for registering my complaint & to onain better service.

 AFTER LAST SERVICING I’M FACING NEW PROBLEM

After last servicing, abnormal sound is being observed after 40 km/hr.

Kindly guide me in such circumstances for getting better service & healthy operaion of my bike. Please reply me at vgarote@rcfltd.com or vikram.arote@gmail.com your call will be welcome on 09967528665.

Thank you.

Your’s,

Vikram G. Arote

Company: Honda CB Shine
Country: India
State: Maharashtra
City: Mumbai City

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