Honda Civic car
Service issues

Dear sir,

With this mail I would like to bring to your attention the service support issues I faced with pearl Honda in Gurgaon.

My car is HONDA CIVIC purchased in Sept.2006 Auto transmission model reg. No. DL3CAK 6550.

I had given my car in pearl Honda in gurgaon for routine service on 28th Deccember as there was some noise and after checking the service team told me that one of the engine mounting is broken so needed replacemnet and they donot have part in stock will come from Honda on 30th and we will repair it. I went again on 31st to Workshop and they had replaced one of the mounting and the noise was still there. I asked them to check thourougly. On 31st evening they called and said there is engine pully problem and needs replacemnet and will cost Rs.1100..and they said they have put tempararily another pully of a car which anyway needs replacement.

I went to the service center to check whats going on and they said the new part will cost Rs.4000 (I donot know how the prices keep increasing from estimates) and they have ordered to Honda and will arrive on 4th january. Also while checking my car I found scratchs on my Back wind sheild, I asked why have they damaged it but no answer!!!

The car was handled with total non-experience technician and they did more damage then giving any service. Also It looks they are replacing the parts just to incease the Bill amount when the parts are still working fine.

I am trying to bring to Honda notice that such service will definatly ruin the brand Image of the company and put question mark on how they appoint service dealers and they way their technician are trained by Honda.

I have good faith in Honda so I also renewed My insurance through Honda assure from peral Honda Today (2nd january).

Please forward this complaint to the relevant people within the organisation so that they do the needful. I have also registered my complaint in Honda One2One as well on 2nd january. I want my back wind shield to be changed and current issues fixed at no charge.

I have not taken delivery of my car so request you to send this complaint to the concerned person Who can do the needful at the earliest..Thank you…sanjay

Company: Honda Civic car
Country: India

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