HONDA ETERNO
NEGLIGENT SERVICE

25/12

DEAR SIRS,

I GAVE MY HONDA ETERNO SCOOTER REG.GJ6BM4642 FOR SERVICE ON 28/10 TO APPLE HONDA AT AJWA ROAD, VADODARA, GUJARAT. MY VEHICLE FOR HANDED BACK TO ME ON 29/10 AND I WAS CHARGED RS.959/- WHICH INCLUDED SERVICE, ENGINE OIL CHANGE, BUZZER, HEAD LIGHT BULB AND NEW VEHICLE LOCK.

EVER SINCE THE SERVICE THE VEHICLE WAS NOT OPERATING AT OPTIMAL LEVEL. ON 19/12, MY VEHICLE STARTED JERKING AND VIBRATING VIOLENTLY AND CAME TO A COMPLETE STOP. IT REFUSED TO START. I THEN TOOK TO IT DOWNTOWN HONDA ON 20/12 WHEREBY I WAS INFORMED THE OIL BOLT WAS MISSING AND ALL THE OIL HAD DRAINED OUT CAUSING THE ENGINE TO SEIZE. I WAS INFORMED THE COST OF REPAIR WOULD BE RS.8, 000/-!

I THEN CALLED APPLE HONDA IN VADODARA, BUT THEY REFUSED TO COMMENT AND ASSIST IN ANYWAY.

I HAVE FORWARDED THE COMPLAINT TO HONDA CUSTOMER CARE CENTRE BUT HAVE NOT RECEIVED THEIR REPLY.

I PURCHASED MY SCOOTER IN 2007 BUT HAVE NEVER HAD ANY PROBLEMS WITH IT. ALSO THIS IS THE FIRST TIME I HAVE GOT IT SERVICED FROM APPLE HONDA.

MY QUESTION IS WHO WILL PAY FOR THE RS.8000/- DAMAGES CAUSED BY APPLE HONDA DUE TO THEIR NEGLIGENT AND FAULTY SERVICE? PLEASE ASSIST.

YOURS SINCERELY

PAVAN N PRIMALANI

TEL.9898284368,

VADODARA, GUJARAT

Company: HONDA ETERNO
Country: India
State: Gujarat
City: Vadodara

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