HONDA MOTORCYCLE
Honda Activa Engine ceased only after 250kms

On 22/03 I had taken my 2wheeler Activa for its first service to dealer/service station: PICKUP MOTORS PVT LTD.(Faridabad). After servicing, while returning after few kilometers (5 to 6 km) of ride, vehicle stopped by itself and I was unable to start it, so I towed it back to same service center.

The vehicle was checked in front of me and following problems were found:

1. There was absolutely no ENGINE OIL in vehicle.

2. Kick was jammed and not functioning.

3. Service center engineers admitted they had forgotten to put engine oil.

This is serious problem because vehicle's engine had run without engine oil and in this case engine would have been badly damaged or in other words engine is Ceased. As per your Customer book of vehicle page no.19 : If engine is run under low engine oil level it would damage the engine.

However PICKUP MOTORS PVT LTD has taken back vehicle for repairs. This is a case of complete negligence of the servicing center.

Service center is offering me repaired engine. Why should I accept a refurbished/repaired engine?

I would like to have engine completely replaced or complete vehicle whichever is possible and at the earliest.

I have contacted customer-care on 23/03 but they have not given me satisfactory reply till now.(complaint number 9312970488)

Company: HONDA MOTORCYCLE
Country: India
State: Haryana

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