Honda Motorcycles and Scooters
Defective service

Dear Sirs,

I had submitted a complaint on non replacement of parts AS PER TERMS OF EXTENDED WARRANTY.The dealer has replaced the switch assembly at my cost on 10.11. but the problem still persists.

I have something more to add. When I reported First the symptoms they changed bulb, lens, ball assembly steel etc.of the left winker light. When reported the persistence of the problem, they replaced 2 fuses. When reported that the problem is continuing they replaced the switch assembly - ALL AT MY COST. Now the problem has surfaced in new avathar i, e, m THE HEAD LIGHT AUTOMATICALLY BECOMES ON WITHOUT A TOUCH ON THE SWITCH. WE CANNOT SWITCH OFF THE HEAD LIGHT WITH THE SWITCH BUT IT WENT OFF WHEN IT DECIDES. THE HORN IS WORKING ONLY NOW AND THEN, IF WILL BE DEFUNCT WHEN REQUIRED..There is "click' sound when the dimmer switch is pressed while the vehicle in switched on position. I am visiting the dealer tomorrow (Monday, 15.11.2010) for rectifying the problems. I think some thing is wrong with the relay switches. Please instruct the dealer, M/s Purackal Honda, to rectify the defects as per the terms of extended warranty and also to refund the amount collected from me due to their wrong diagnosis earlier.

Please note that I had to visit them thrice for drumming sound from the sprocket area. The route cause I thank is that people without any skill or expertise or proficiency in English language fill job cards by translating the defects/malfunctioning stated to them in vernacular. The mechanics who attends the job- they are matriculates or under without enough knowledge in English give back the vehicle after putting some grease or oil in the chain charging heavily.(Chain greasing Rs.60 Consumables Rs, 25 General Maintenance Rs.280 etc...)

The dealership is doing brisk business despite the fact that those who visits the workshop for 20-30 minutes to get attention of the people filling job cards.

I think a deep look into the affairs in the dealership is urgently required to satisfy and retain both existing and future customers. Quality of the vehicles alone will not retain customers if the after sale service is sub standard.

Valsalan V V

Registered Owner, Honda Shine Regn No KL5 Y 7385

(Chief Manager, State Bank of Travancore, S M E Br. Kottayam)

Company: Honda Motorcycles and Scooters
Country: India
State: Kerala
City: Kottayam

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