Honda Shine
Unfit product

Respected Sir,

We had sent the following mail to jyotibhatia@honda.co.in whose id was available on the web site but no reply received also we are not satisfied with the response from the showroom from where we had purchased the bike requesting you to intervene. n

This is to inform you that we had purchased one of your product which is honda shine (modle cbf125mca, frame no. me4jc36dgb8140745, engine no. jc36e2408547, invoice no. 11In02302). But we are not happy with the product as we had faced the following problems,

1. The front wheel is defective and due to which it shakes while driving at even a speed of 30-40 due to which there arises a possibility of mis-balance and may lead to accident. When contacted to your showroom from where the bike has been purchased they say that the wheel is not proper and it needed to be changed, the scan copy is attached herewith for your reference of the receipt to replace the wheel completly of the NEW BIKE.

2. The showroom people are sending to distant places which is 15-20 km apart (total 35-40 km when we return). For each trip we are not even treated properly and sent to local mechanic to change the tyre. we don't know why we HARASSED for the fault of the company. Do you have any kind of agreement with the local mechanic to transfer the fund for the new wheel, or do we have to pay initially and then we will be compensated.

3. At the initial level it is your responsibility to sale non defective products but you have sold an defective product. We want to know why this has happened as we had paid you for a non defective piece and received a defective piece. And the people here are also not responding properly.

4. Also the fuel indicator is not working properly which is also an error in the product. Also there is a starting problem in the bike which they say it is due to new bike it it but we dont think so still after 310 km it is the same even after one service still the problem remains.

please let us know what should we or if this mail needs to be forwarded to some specific id then also let us know

Regards

gaurav

9377758020

Company: Honda Shine
Country: India
State: Gujarat
City: Surat

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