Honda Siel car india Ltd
CHEATED

Sub: Regarding our Car Honda Accord v6 VTi AT Registration No: DL4CAB8265. Request for restitution.

Dear Sakurai san,

Hope this find you in the very best. The whole idea of writing to you is that through your good offices some sort of justice can be availed. Whenever a person seeks the help of senior authority, it is only due to the fact that junior staff is failing to respond. This is the reason that we are forced to write to you again and again. We had also expected that whereas the junior staff in India may fail to realize the damage that it is bringing to the good name of Honda; at least you would immediately act to stave off this decline in the good name of Honda. To my mind this is the way customer service should be. Certainly this is also the Japanese way as I have observed in Japan.

Contrary to my above expectations, every time, instead of acting upon this issue in some serious and responsible manner, you rather tell us to talk to India's Head office HSCI. Of course we do that and we have done that numerous times in the past, but nobody is ready to respond properly. It is only when we find this no response that we approach you directly. Even though we understand that offices in various countries will operate independently, there must still be some system in place where you will have the power to intervene in case of loss of face to the company in general. Or is it that you have absolutely no responsibility and even lesser power to set any wrong right even though the same may result in poor publicity and loss of face. We are really very surprised and very sad.

This is a case of very very poor customer service that we have seen provided by any company.

We were told by Ms. Rosien Haqq (former customer relations head) that we will get a discount of Rs. 50, 000 in the total bill of the car (now being repaired by another dealer than the previous one - as per your office suggestion) and the estimate given to us was approximately Rs. 3, 50, 000 (email enclosed) but now they are denying to do so. THIS IS COMPLETELY CHEATING.

They held our car for more than 6 MONTHS saying they were arranging the parts. Every time they give us wrong delivery dates of the car.

If we would have known that after sales services given by Honda would be so pathetic and not honest then we would have never bought Honda. We did a huge mistake. We will now inform everyone in our society and network not to buy any of Honda's Car as the company is not honest and genuine towards its customers. The company only knows how to CHEAT THEIR CUSTOMERS. At first they charge Rs. 93000 and return the car WITHOUT REPAIRING IT. Then they charge Rs. 3, 93719.00 for repairing it. I think it is very normal in Honda to overcharge such amount of money from their loyal customers and CHEAT THEM.

Ms. Rosien Haqq (former customer relations head) told us that we will get the discount of Rs. 50, 000 in the total bill of the car BUT ACE HONDA (dealer) said they have no information about it. Is it some kind of a game for you??? Whose duty is it to inform the dealer about the discount??? mine??? Is it my duty to run after all of your staff for my car. Do you not have your own responsibility??

But there is no point in telling this to you as you will only say PLEASE CONTACT HSCI and I am tired of TELLING YOU THAT NOBODY IS READY TO TAKE THEIR RESPONSIBILITIES IN HSCI.

I think we have had enough and now we are being forced to consider going to the consumer courts in India and maybe expose Honda's total lack of responsibility and apathy towards its customers in India to the media in Delhi. This will be a big insult for Honda when every News channel will show how Honda tried to CHEAT THEIR CUSTOMERS.

As a last resort, we are writing to you once again, in the hope that some good sense will prevail, and that we can maybe still get some justice and action from your door.

Yours sincerely

A very troubled customer

Panna Lal Jain

Company: Honda Siel car india Ltd
Country: India
State: Delhi

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