Honda Siel Cars India Ltd
Service Quality is pathetic

It is true the dealers are only interested in selling alternative products in which they have hefty profit margins – like accessories and paint protector finishing etc.. I visited Divine Honda at Roorkee for the 1st free service of my new Honda City V MT, asked them to adjust the headlight level (it was far too low for highway driving). Their service staff (including service manager) did not know how to operate the adjusting machine. After spending over ten minutes fiddling with the equipment, they sprang up to say “it is done”, when I challenged them that they hadn’t even held up a screwdriver to the adjuster screws, they whimpered out saying that the level is already okay as fixed by the company during manufacture – just imagine their guts of trying to fool the customers. I tried contacting the Honda official site to lodge a complaint, but their site does not list any mail ids - a good way to ward off complaints in this age of e-governance. They only have a feedback link which throws up an error ever time you proceed to fill in the required (irrelevant) details and click submit - "No news is good news" appears to be the maxim.

Company: Honda Siel Cars India Ltd
Country: India

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