Honda Unicorn
Honda Servicing

Hi,

I have a Honda Unicorn purchased in Apr 07 from Sterling Honda Pune Showroom. I feel the bike is mechanically best than any other in 150cc segment. Low engine noise, while the grip on road is good.

Having said that there are also few dark spots, I mean we customers are really sick of the service that Honda is providing.

Let me highlight this with my example (based on personal experieces). Firstly, whenever (including week days) the bike is given for servicing it takes at least 2 days for them to get it done. The only reason that the staff have is with them the heavy load of incoming vehicles. I would like to ask:

Is there lack of mangagement by Honda/Service Center

Is there lack of efficiency or

Is there lack of resources

The scenario depicts so...

Secondly, I recently got my Unicorn repaired from B U Bhandari Honda, Viman Nagar. The date for the bike delivery was on the same day in evening.

But to add more on this when I called to get the bike they said its still under process as the centre stand was not available and they were not able to service the bike without the stand.. I adjusted considering some genuine problems of the staff. The very next day I went there around 6 pm. The scene was just the same. Spare part was still not availbale to the staff. Even the staff complained that they weren't at all happy as Honda is not providing them the exact volume of spare parts, required and asked for. Finally the 2 wheeler was handed over to me. But when I tested my bike, the battery was down, the stand wasnt there, the vibration problem became from bad to worse after servicing and the bike balance was totally lost. The staff was harsh to admit about the inadequate service.

The crux of the matter is In my entire life the condition of my bike neever got worse after recieving back from servicing.

Its really high time for the concerned authorities to take appropriate actions to resolve customer grieves. I believe HONDA should take their words back regarding Customer Delight.

Pankhil Garg

Company: Honda Unicorn
Country: India
State: Maharashtra
City: Pune

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