HYUNDAI ACCENT
Disgusting services

This is Sugandha Agarwal. I am an old customer of Hyundai, had I10 Reg. no. DL3CAL6440 and recently purchased Hyundai Accent Executive- CNG (inbuilt) on 30 June’10 from Hyundai Motor Plaza (New Delhi).

Unfortunately I had an accident on 9th Aug’ 10 and the estimate for the car repair is around 50 K, when I approached the Hyundai service centre they told me that CNG is not endorsed in the insurance (Tata AIG) and the survey and claim can only be done once CNG get endorsed into that.

I started following up with the showroom guys and their agents as well for getting it done. Till date after more than two months of my purchase I did not get my RC and when I got everything checked in order to get it fast I found out that Hyundai has lost the form- 22 for my car due to which the authority is not releasing my RC and since the endorsed RC is yet not received so the CNG could not get endorsed in insurance due to which I kept suffering badly since I was using cab from 9th August’10 and had to pay a huge amount to that also the car was in the worst condition.

Finally I Started writing regular mails to the Vice Presidents of Hyundai Mr. Ashok jha, Mr. Ashish Anand & Mr. Arvind Saxena, but when I did not get any response from Hyundai after hundreds of calls and mails, I had to get my car repaired from my own pocket where I paid around 25, 000/- from my own pocket, the original parts were done from Baltic Hyundai and the repair work got done from a local shop since I was not in a condition to spend 50, 000/- from my pocket. And spent around 15, 000/-

I just want to aware you of the problems I have been facing from past more than 2 month due to this irresponsible and careless attitude of Hyundai, also since a lot of money has been wasted due to this issue and I have been harassed badly many times by Hyundai so would request you to raise my concern to the higher ups and compensate for my losses made due to Hyundai ASAP

Sugandha

sugandhaa2000@rediffmail.com

Company: HYUNDAI ACCENT
Country: India

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