Hyundai
Poor & Horrible service

TO:

HYINDAI MOTOR COMPANY

INDIA

My self Ojas K Mehta, i am working at Indian Oil Corporation Limited, On 10/09 i give my I10 for accidental repair at Brij Hyundai, Sikandra on 11/09 the Surveyor from my insurance co. M/s. Bhati AXA examine my car give all the clearance for reair of vehicle from that day i am continuously in touch with their Asst manager Mr. Abiram Prasad on 18/09 i called him for the status of my vehicle and he told me you can pick up your vehicle on 19/09, on 19th i rang him at 11 am at that time time he told me that your vehicle is not ready come on 20/09 again i called him around 12 o'clock that time he told that only rubbing & cleaning is pending you can pick up your vehicle on 21/09, and he specifically told me that you don't have to call me again, but i know the actual situation so again i called him on 21/09 at 01 PM and he told me your vehicle is ready. At three o clock when i reached to Bridge Hyundai to pick up my car i am surprised to see that even painting of my car door handles is pending, even rubbing and painting is also pending then i talk to their GM this issue and he assured me to deliver my car on 21/09 evening at My Residence at Mathura with all cleaning and proper maintenance but again when their driver came to my residence for car delivery i am amazed that even discussing with GM of Brij Hundai my car is not even properly cleaned and they dont even touch the internal sides, dash board my car is filled with dust, paint primer what a shame.

My vehicle is laying at their work shop for more than eleven days and even despite of continuous telephonic discussion with their Asst. Manager. Body Shop Mr. Abiram Prasad & GM finall i receive my vehicle not even cleaned from out side as well as inside and not even in time.

I am not able to understand how could a authorized dealer of your's give this kind of horrible service and even GM rank person is not interested to perform the job properly.

My Car No. UP 85 U 2206

OJAS.K.MEHTA

Mobile No:09412777229

Phone No. (H): (0565) 2416578

(O): (0565) 2417578

Company: Hyundai
Country: India
State: Uttar Pradesh
City: Agra

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