Hyundai
WORST SERVICE

Dear Respected / Concerned,

Please go through the below mail regarding the service of my vehicle.

Car No - KA 05 Z 7859

Model - 2003

Made - Santro Zip Drive

Given for Service on - 28th March

complaints - 92000 kms service (oil change, filters replace, milage check, pickup check and door settings)

As per the above details written on hyundai service sheet i left the car for service on 28th march. I clearely told the service executive to check the vehicle properly for the above concerns if it takes 2 days late. after 4th day when i called they told its still work is going on. After 2 days again i called to check the vehicle but executive informed due to festival it took some time and will send the vehicle after 2 days. Finally after 2 days vehicle has been sent to my address and pick up problem still exists. I sent the vehicle back. After 4 days i again called service center and got information about the vehicle is pending due to non availabilty of above part.

Request you to please address my below concerns.

1) If Hyundai is not able to supply spares for 7 yrs old model then why should they market such cars?

2) Why is the delay of 17 days to update customer?

3) If such part is not able to fit why cant they send request and import from different place??

4) Is Hyundai a responsible and customer friendly company?

5) After sales servicing is the best option to improve in any business. If not please don't promote and cheat customers.

If anyone go to maruti service center with 15 yrs old model they will get the car conditioned like new vehicle.

Await for ur quick response asap.

Regards

Kishore Kumar

91 98450 40044

91 80 2854 9093

email: kishor.rk@gmail.com

Company: Hyundai
Country: India
State: Karnataka
City: Bangalore

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