We have purchased Hyundai i10 Era car in June’2009 from Himgiri Motors, Wazirpur Area, New Delhi. The Registration Number is DL8CS6753. We got the first Servicing done after 1 month of purchase from the Himgiri Service Station.
After 6 months of purchase there was problem in A.C. It was working but there is was no cooling. Alongwith our Second Servicing, we got that checked in Himgiri Service Station, we were told there was problem in pipe, a small bubble was there and it has been repaired. After that same problem occured in July. again we went to Himgiri Service Station, it was repaired and we were told now this will not happen again.
Just after two months, we are again facing same problem, we went to Himgiri Service Station, now they say the Coil is damaged, it has to be replaced. But we told them that its under Extended Warranty, but they refused to repair the same and asking money for the same. We wrote a complaint mail to them and we got a reply that we have not undergone with the Servicing from them in for last 1 year so we are not eligible for the Extended Warranty. We have paid an extra premium for that and now we are not eligible for the same. This is so surprising. As our car has just run for 20, 500 kms so did not realize that Servicing is required so frequently. I’m working women, so do not have so much time to go to their Service station so frequently and without A.C. its too difficult to travel.
I also asked them the same problem was there two months back, then why they did not told us?
We are so surprised to see that a big Brand car is giving this kind of harassment to their customers. Within 2 years of purchase we have faced so many times this problem.
Please look into it and guide has what to do next.
Warm Regards,
Priyanka Bhadouria
Mobile No. 9891437829
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