Hyundai - i 20
Dealer not delivering the right colo

Hello,

I have to write to you regarding the harassment I have been facing.

I booked an hyundai i-20 Sports (Optional) in Chennai from Express Hyundai dealer in Shollingnallur, Chennai on Monday June 28th on a promise for delivery in 15 days. I gave booking fee to Mr. Satish from Express Hyundai and spoken to Senthil, his manager there about it. I have booked Silver color for my car and they told me it is easily available.

On Monday, July 5th, I inquired about the status and Senthil said he will let me know tomorrow.

On Tuesday, July 6th I again inquired and Senthl said, the car should be there in his showroom by Friday and he will get the PDI inspection done during weekend and take the car for registration on Monday. At the same time, he informed that Hyundai will not be taking any more order for Sports (Optional) and would honour all the orders taken before 5th july. But still he was requesting me to think about some alternate color. I told him, I want Silver color only. He said he will get it done and call me back on wednesday to give me final status of the car.

Again, I checked on Thursday, July 8th about the status. I was told that they will only give Berry Red and all other color will not be given. I was given reason that since 5th july sports (Opt) is not going to be in production.

As I have mentioned, I have made my order before 5th july, on 28th june i.e., the order should be honored and vehicle should be delivered for color of my choice. Now the dealer is forcing me the Berry Red color.

I request your intervention for the same and please resolve the issue to have my vehicle delivered to me for color of my choice.

Thanks and Regards,

Abhishek Khandelwal

9600001165

Company: Hyundai - i 20
Country: India
State: Tamil Nadu
City: Chennai

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