Hyundai i20
After Sale Service

Dear Mr. Park,

This is a complain regarding after sale service.

I bought one Hyundai I20 car from one your most promising dealer of Patna M/S Krrish Hyundai, Nutan Towers, Main Road, Kankarbagh, Patna 80020, Bihar, whose proprietor is Mr. Amit Gupta, a perfect businessman in all aspect. When I bought this car it was a fantastic experience of sale or delivery of my vehicle.i really felt a good kind of experience of car delivery from the sales guys or from Proprietor of M/S Krrish Hyundai.

After 1st month now the time of 1st free service came came to opt the service from the workshop of Krrish Hyundai, Nutan Towers, Main Road, Kankarbagh, Patna 80020 & took my first service in a very pathetic situation of time management of workshop, they spoiled my entire day.

Now, i again came there to opt my second free service during the completion of my six months handed over the car for servicing to the Service Advisor Mr. Ranjan whose Mob No (09308802720), Ranjan was deputed as a service advisor for my car, so I took the mobile no of Mr. Ranjan so that I can contact him in case of any need. In the mean time during the servicing they have lost my keys with remote, thereafter the works Manager Mr. Prakash whose Mobile No (09334087717) called me that my keys have lost & they are unable to trace the keys, so you will have to carry the alternate keys so that we can made the dummy key. But at that time I was unable to provide the alternate key. during that time Mr. Prakash shown so many dilly dallying tactics that the keys have been lost not only due the premises of workshop but also there may be the reason that Service Advisor Mr. Ranjan is well known to you, hence why these kind of discrepancies came up, in a simplest form Mr. Prakash was not able to identify that his mis-management was the main reason of this occurrence, after so many discussions lastly I talked to Mr. Amit Gupta (Proprietor). Mr. Amit helped me out and suggested to Mr. Prakash to arrange the new keys as soon as possible. Now finally I was able to get back my vehicle.

Now, thrice a time when I came to opt my third free service after consulting on Mob No – 9334451213.

I reached to the workshop dated 19th April.i met the person (9334451213) did not know the name; he simply watched my vehicle & did not say anything. Then I reached to the cabin of Mr. Prakash, both the person told me that we are unable to take your vehicle today or tomorrow, you please bring your vehicle day after tomorrow.

Then I simply asked them “WHY”, they answered because of audit, we can’t book your vehicle. Thereafter I contacted to a gentleman Mr. Piyush (09334123734), who is heading the Body shop division of, Krrish Hyundai, Kumrhar, Kankarbagh main road, Patna.that gentleman talked to Mr. Prakash to do a favor for me. again I knocked to Mr. Prakash, then what I listen from (9334451213) & Mr. Prakash both in their own language “we cannot took your vehicle, we have been in loss due to that occurrence & we better know what did happened last time, rather than having guilt or trying to keep these as a lesson of mis-management, they were trying to push an allegation on me that you was also responsible of that event.afterwords they asked me that we will give you the service but you will have to sit here. As I listen or facing mis-behavior from these kinds of dealer employees, I finally decided not to opt the service told them just to out my vehicle from your premises, they took a signature on the gate pass.

Now my question is from you –

1) You as a service industry could you think that, Should these quality of employees?

2) You use to talk customer service, is this customer service?

3) Why should a customer deprived from the service on time? Even if I am reaching the workshop during the time period of 1.00 - 1.30 p.m.

4) Why mis-management?

5) Don’t I purchase Hyundai vehicle?

6) Should I sell out my vehicle, if I am unable to opt the service?

7) Don’t you think that should a customer keep the contact no of Service Advisor?

I need you revert and action points, because as a customer Hyundai is my first likable brand.i can’t expect from you & this is very dis-heartening for a customer.

Please find my details –

Person – Perwez Zaman

Address – Alamganj, Agarwal Tola, Post: Gulzarbagh, Patna 800007

Mob No – 09534392650

Mail I.D – Perwez_zaman100@yahoo.com (small cap)

Vehicle – Hyundai I20 (Magna)

Date Of Puchase – 25th Mar “11 from M/S Krrish Hyundai, Patna

Vehicle Regn No – BR01BB-2786

Company: Hyundai i20
Country: India
State: Bihar
City: Patna

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