Hyundai Motor India - L.A(Continental) Motors Mumbai
RC Book has not been delivered since purchase on 15/Oct

Hi,

I have a complain with against both the dealer LA (Continental) Motors Mulund and Hyundai Motors India.

I have purchased a car Hyundai I20 from the dealer and the vehicle was delivered on 15th Oct. During purchase I had submitted all necessary documents (PAN Card, Residence Proof etc). I explicitly informed the sales coordinator (Rajesh) to ensure there are NO spelling mistakes in the document Insurance & Registration copy of the car. I was informed that I will receive the documents in 4 weeks time.

I received the Insurance copy of the vehicle in 30 days and to my dismay the Name & address was mispelled. I immediatley bought to the dealers attention (Sales Manager Mulund Umesh Sharma). They agreed that it is their mistake and would get the same rectified. I enquired that will the same mistake appear on the RC book and they mentioned YES & once they receive the RC book they will send that for correction. The correction will take another 3 weeks.

There after the issues started I followed up week after week about the Insurance correction and it finally happend in the mid of December after approx 60 days!!

I have not received the copy of RC book by than. I kept following up every day with LA Motors (Rajesh). I was given a photocopy of the RC book on 30th December and asked to sign FORM 16 for corrections.

I did that the same day. I was told that I will receive the RC book in 3 weeks. I started to enquire from 27th Jan on the RC book.. NOW I was told bluntly by Rajesh that "Sir Please do whatever you could do. I am unable to resolve your problem NONE OF THE SENIORS here are ready to listen about your case". I called up LA Motor office in Bandra (022 6679 5000) and spoke to Ms. Shreya (New Sales Customer Complains). She informed she will look into the issue. I kept following up with her and every day I heard 2 more days. FINALLY she informed that I should speak to their RTO AGENTS directly as she has tried whatever she could and she can no more help!!

I called up Hyundai customer complains number (098 7356 4645) they gave me a complain reference # 1-311-04004 in the 1st week of Feb and informed me that they will get back on the issue in 2-3 business days. There after I followed up with the same number 6 times and again the same answer we have escalated wait for 2-3 days. I send email to cr@hmil.net (this is Hyundai customer complains email address). The first email that I sent, I received an acknowledgement with Numbers of HMIL West Regional Office Ms. Juanita 022-40969035. I kept calling the number for a week and finally heard from Ms. Swapna that she is on leave and I need to try to call after a week.

I called up next week on the same number but in vain, Finally during last week of Feb I got in touch with her. She informed that she will look into the issue and will get back with details. She never got back, I kept trying her number (where you always get NO REPLY) and finally got in contact with her again. She had forgotten about the complain by now and I had to explain the whole story again. I asked her for some senior contact of Hyundai where I can present my concerns and she informed that she is the Senior Most and there is no contact above her!!!

By this time I have send 3 reminder emails to cr@hmil.net but there has been no response on the issue.

I called up Hyundai customer complains and logged complain about Ms. Junaita again but no actions yet.

On 29th Mar someone called me saying she is from RTO office and they need my documents for RC book. I have already submitted by documents TWICE. I enquired whoms should I submit those I was informed the agent. I have been speaking with Agent (Amar) to understand the progress, I told him to collect the documents from my place as I would be in office during weekdays. He informed Rajesh (Sales Coordinator LA (Continental) Motors Mulund) will collect the documents from my place as he stay at a walking distance from my place or send someone to collect the documents. No ONE came to collect the documents for the whole week I spoke to Amar if he is sending someone he kept saying that Rajesh will do it today!!!

I personally went to LA (Continental) Motors Mulund on Friday at 7:30 PM 2nd Apr and it was closed. I went there again on 4th Apr in the morning and gave the documents to Rajesh personally and requested him to send the document to Amar. He said he will do that first thing on Monday morning.

Now I just spoke to Amar if he has received the documents, He mentioned that he has been following up with Rajesh but he is giving excuses and has not delivered the documents.

READERS, there is a lesson for us about LA (Continental) Motors & Hyundai!!!

I have spend more 500 Rs on telephone and many many hours visiting, calling, emailing NO RESPONSE.

GREAT EXPERIENCE!

I would welcome suggestions from readers to fix this issue! and bring it to everyones notice

Many Thanks!

Company: Hyundai Motor India - L.A(Continental) Motors Mumbai
Country: India
State: Maharashtra
City: Mumbai City

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