Hyundai Motors India
Poor Services and lack of Spare Parts

From:- Lt. Col. (Retd.) Narender Singh Verma

D-32, Ground Floor,

Hauz Khas,

New Delhi-110016.

Dated: 9th January

Tele No. 91 8860 41 3860 & 011-2685 2865

Dear Sir,

I am a resident of above mentioned premises and a retired Army Officer. I spent my entire pension savings to purchase a "Hyundai Sports Automatic i10 car" on 08-10 on the recommendation of my son. Its Registration No. is DL 3C BF 7512. Its Engine No. is MALAN51CR9M440855, G4LA9M232807. The car has logged only 4277 Kms as on date. I got all the free services done as per schedule from MGF Hyundai, Okhla.

It suddenly developed some electronic snag about 15 days back and I took it to MGF Service Centre at Okhla on 3rd January. Though, MGF Hyundai at Delhi, claims to be the best service provider in India, but to my utter shock, their Engineer advised me to take it to Hyundai Motor Plaza at Mohan Estate as they (MGF) may not be able to diagnose the fault in time and it may take months before they could rectify it. They seem to be interested only in servicing the cars where they can earn huge profits and not in carrying out repairs. As advised, I took it to Hyundai Motor Plaza at Mohan Estate the same day. Customer Care Executive at Hyundai Motor (Mr. Sharma) was very help full and admitted my car at short notice on the same day vide Repair Order No. R201100202 dated 3rd January. He also arranged a trial by the company's Supervisor who suspected some fault in the electronic system.

Thereafter, for the next 4-5 days, my day to day inquiries to the Engineer attending on my car (Mr. Ashok Kumar) yielded poor response as I was always told that the fault was yet to be diagnosed. I then had a conversation with the Service Manager (Mr. S.K. Anuragi) on 8th January who sounded to be a matured officer. He assured me that there seems to be some coupling fault in the wiring system and will be rectified soon. This conclusion was arrived at after keeping the car for 6 days in the workshop.

Then came the real shocker on 9th January when I was informed by Mr. Ashok Kumar, the attending Engineer, that my car was still not repaired. When I asked him about the fault, he told me that there seems to be some problem with its ECM. I said even after keeping the car for 7 days, was he still not sure of the fault? I further asked him that a different ECM could have been tried on it to confirm the suspected fault. He said that they did not have a spare ECM and that if at all it was available at Chennai, it would take 5 days to arrive. I was wondering that even a train does not take that much time from Chennai to Delhi. He further advised me to take the car back without repairs and bring it again when the part arrived. It really tested my limit of tolerance and I told him that come what may, I will never take the car back without repairs. It is really amazing that even after keeping the car for 7 days, the service engineers at ‘Hyundai Motor Plaza’ are still not sure of the fault. It speaks volumes of the training standard of a giant car manufacturer- Hyundai Motors at its own company owned workshop. Perhaps, Engineer at MGF Hyundai, Okhla, was right what he told me when I took the car to them.

The news given by Mr. Ashok Kumar was very depressing to me. I could never believe that a giant company could be so negligent in not ensuring the availability of a small part like an ECM at their biggest Service Centre in Delhi which is wholly owned by it. I then immediately spoke to the Service Manager, Mr. S.K. Anuragi and conveyed this news to him. He assured me that he would look for the part on 10th January and try to get the car repaired. He further advised me not to take any tension on this account. Since Mr. Anuragi sounded very assuring, I am now pinning all my hopes on him. I am nearing 65 years of age and have to commute to my office daily on scooter in this chilly weather as I can’t afford to hire a taxi every day.

I am amazed that such a big company which is known all over the world for its name, have such poor quality control that its car starts giving trouble after just logging a mere 4000 Kms. I am cursing my fate as to why I listened to my son who advised me to buy a Hyundai car thereby spending all my pension amount on it. This car, instead of giving me mental peace, is giving me only tensions. Had I known the fate I was to meet in such a short time after its purchase, I would have never purchased it. If I sell it now, I would suffer huge financial loss and I am in no position to buy a new car from some other company, being a pensioner. To make both ends meet, I am still working on contract basis with a Govt. organization and finding it very difficult to make it to my office each day on my scooter.

Would anyone at Hyundai listen to my pleas and take me out of this peculiar situation by helping me getting my car duly repaired at the earliest. The car, as on date, is parked with Hyundai Motor Plaza at Mohan Estate.

I shall be highly obliged for an early action.

Yours sincerely,

Lt. Col. (Retd.) Narender Singh Verma

Company: Hyundai Motors India
Country: India
State: Delhi
City: New Delhi

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