Hyundai Motors India
Company not honouring its warranty assurances by not supplying spare parts

Dear Sir,

I am a resident of D-32, Ground Floor, Hauz Khas, New Delhi-110016 and a retired Army Officer. I spent my entire pension savings to purchase a "Hyundai Sports Automatic i10 car" on 08-10. Its Registration No. is DL 3C BF 7512. Its Engine No. is MALAN51CR9M440855, G4LA9M232807. The car has logged only 4277 Kms as on date. I got all the free services done as per schedule from MGF Hyundai, Okhla.

It suddenly developed some electronic snag and I took it to Hyundai Motor Plaza at Mohan Estate on 3rd Jan. I was informed that there was some problem with its ECM and Electric Wiring and that they have placed the demand for both the items. It is now 25 days that the car is parked at Hyundai Motor Plaza, the Company Owned Workshop at Mohan Co-op Estate. The electric wiring needed by the workshop has still not reached them even after 25 days. I have spoken to their Service Manager, Mr. Anuragi and the Customer Care Manager Mr. Ankur Sharma umpteen times but each time I contact them, they express their helplessness in the absence of the part demanded by them, not being sent by the company. The car cannot be repaired till 'Wiring' arrives. Kindly take some concrete action in the matter so that I get my car back duly repaired as already 25 days have passed since I left it in the workshop. It is a shocking state of affairs in such a big and reputed company. It shows the company cares two hoots for its customers and their concern.

Sir, I shall be highly obliged for your kind and urgent intervention in the matter.

Yours sincerely,

Lt. Col. (Retd.) Narender Singh Verma

Mob: 8860 41 3860

Off: 011-24628200

Res: 011-26852865

Company: Hyundai Motors India
Country: India
State: Delhi

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