Hyundai / Santro
Premature Crankshaft Failure

I own a Santro purchased in June from the direct sales office Hyundai Motor Plaza Chennai India and serviced it there throughout. I have taken the car to HMP for service on 9th Dec since I had a slow acceleration issue, the advice from the service adviser was that the fuel tank and injectors need to be cleaned with an estimate of INR 1500/-. On 10th when i called the adviser back, he gave me the shock of the life that the Crankshaft has to be replaced with a costs more than 15000/- (10 times the estimate). The car though is 4.5 years old, I am the only user and is very sparingly used and has run only 25000 Kms.

Engine being the sturdiest and the most reliable equipment in a car can not give up or develop such snags at such an early phase of cars life (25000 kMS). The requirement to undertake major repairs of this order on engine in such a short span is a clear indication of premature material failure/ lapses in quality assurance coverage during production of the engine.

I had some research and this it the relevant posts on this

http://www.team-bhp.com/forum/long-term-ownership-reviews/23551-hyundai-santro-xing-crankshaft-engine-repair-failure-only-26000-kms-2-1-2years.html

http://inconsumercomplaints.com/complaints/hyundai-santro-xing-c2582.html

http://www.team-bhp.com/forum/technical-stuff7-santro-engine-overhaul-less-than-40k-kms.html#post348034

http://in.answers.yahoo.com/question/index? q

http://inconsumercomplaints.com/complaints/hyundai-santro-xing-erlx-c403566.html

http://www.carwale.com/Forums/viewthread-15798.html#post156235

http://repairpal.com/engine-performance-problems-due-to-crankshaft-position-sensor-failure-900

http://www.team-bhp.com/forum/technical-stuff/32253-santro-nov-crank-shaft-failure-30000km.html

http://www.mouthshut.com/review/Hyundai-Santro-Xing-qrntlopspm

The premature crankshaft problem looks like an issue with this model from Hyundai. I have been disputing this with the customer care team, but till date I dont have other updates from the service team and I end up talking to one or other members of Hyundai with out any decision. They are deaf to the fact that a crankshaft failue at 25000 kms and eager to find facts to make me responsible, it was so rediculing when the service manager of HMP told me that I did not do one of the services in 6 months and hence this could be a failure reason :(... if this is the case then 80% of our vehicles in the road should be in the workshops for repairing crank.

Pathetic customer relationship as well. More than 10 days and they havent started working on this. My stand is clear that Hyundai should pay for the repair, Any one with similar experience?

Company: Hyundai / Santro
Country: India
State: Tamil Nadu
City: Chennai

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