Hyundai Verna
Service complaint

Dear Sir,

I have been writing & talking to all the HYUNDAI officials & talking to them since the last 30 days but all in vain. Till date the local dealer out here M/s SHREE HYUNDAI in Bokaro Steel City, Jharkhand nor Mr Shantanun Bhadhuri cell no 9748700836 (service Head HMIL, East) have helped me out. My above said vehicle is still in the WS due to NON availability of parts in the co.

I have been sending my vehicle regularly to the authourised showrooms at Jharkhand for routine servecings but to my surprise the TIMING BELT broke out on 24th of OCTOBER on a highway from where the same was toe chained to M/s SHREE HYUNDAI & till date its parked there.

Non of mails were sent across the country at co mail id's have been answered, excepting the AUTORESPONSE mail no reply has been received from any of the co officials. I have been calling the regional service manager Mr Shantanu Bhaudri on his cell every 2/3 day BUT AS USUAL he has been telling I shall revert within 30 min BUT NEVER HAS HE CALLD BACK or updatedthe status. I am litterally fedup with Both HMIL & local dealer. I can give u examples of almost 100 UN SATISFIED HYUNDAI local customers who have NOT EVER got any response both from HMIL & SHREE... I have even calld at the nos of customer care where in UN TRAINED NON CusTOMER FRIENDLY people from call centres take the call & DO NOT give proper feedbacks (Mr AMAN- at 9873564645 on 11th NOV at 1230 HRS)

The vehicle is still in the w/s & I have been using a TAXI since last 1 month... for no fault of mine. Had the DELAERSHIP / HMIL done proper servicing & as per instructions changed the TIMING BELT within the stipulated time of 60000 to 65000 KMS I wd not have to undergo sooo much of pain, harresment & mental tourchure. Please let me know why should a customer / ley man be penelised for such an irresponsible behaviour of HMIL Dealer, there are NO TRAINED mechanics / supervisors in the dealships, absolutely ZERO in customer satisfaction.

I will make sure THAT NON OF MY FRIENDS / RELATIVES EVER GO IN FOR A HMIL MAKE VEHICLE so that he will have to go through mental torchure. I am a social worker & also the President of Rotary Club Bokaro for the current year 10 -11 & will not leave any stone untouched to reveal the POOR QUALITY OF SERVICE by HMIL & SHREE.

lastly I have taken up the matter with Mr PRIYESH RM - SALES East - 9748700827 & RM SERVICE East- 9830896164, they have promised to look into the case & revert in a days time, after that I shall take the help of District Consumer forum & State Consumer redressal forum for the mental torchure & pain the co has given. If this is the case with a saloon class vehicle we can very well understand the fate of poor SANTRO owners who shall be crying...

expecting a line in reply,

An UNSATISFIED HYUNDAI owner

Pradeep Kr Singh

Prop Ashoka Auto Service & Spun Casting

9334220478 / 9470570906

Company: Hyundai Verna
Country: India
State: Jharkhand
City: Bokaro

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