Kingfisher Airlines
Complaint against last minute cancellation of flight

Dear Sirs,

I had booked an air ticket for my father from Ahmedabad to Hyderabad by Kingfisher Airlines. The booking details are as under:

Guest Name - Mr. C V Viswanathan

Travel Date - 19/10/09

Flight no IT 3727

Ticket issue date - 10th August'09

Kingfisher Reservation code - FMPJSE

Ticket no. 0902165818008

Total Fare - Rs.3479/&-lt;br />

I received an SMS from Kingfisher Airlines on 17/10/09 at 20:55:22. The message was as under:

Quote

Dear Guest, we regret to inform you about the cancellation of your flight 3727 AMD-HYD on 19/10/09. Please call 18002093030 for details.

Unquote

Since my father had to be in Hyderabad on 19/10 to meet some family exigencies, this last minute cancellation of flight by Kingfisher airlines created lot of confusion and mental stress to my father who is 78 years old. It was very very difficult for him him to run around looking for an alternate flight at the last minute.

After making several STD calls to his relatives in Mumbai and Hyderabad (he is not internet savvy and Ahmedabad being a new place he did not know any travel agent) he could manage to get a seat in a Spicejet jet flight (SG 397 ETD Ahmedabad 4 pm on Sunday 18/10/09). Since this flight was booked at the last minute we had to pay a fare of Rs.6683/-. His Spicejet airline pnr No. is N36CDW.

I had written to kingfisher airlines claiming compensation of Rs.20000/- for all the mental agony and extra expenses (on phone calls and flight booking) my father had to go because of the last minute cancellation of their flight.

Have got a response from Kingfisher airlines informing about their inability to take any responsibility for cancellation of flight and also refusing to pay either the difference in fare or compensation.

I am taking up the issue with the consumer court for redressal of my grievance.

Company: Kingfisher Airlines
Country: India

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