Indian Airlines
Reschedule - Customer Care not responding

Indian Airlines, Flight No - IC965, PNR - RMKTNI, Bangalore to Maldives, Departure - 1st Feb'11, Return - 3rd Feb'11

i am calling on this Ph no - 18001801407

I have called up several times from 4:30pm onwards to Reschedule my tomorrow morning flight but employees at Indian Airlines reply everytime is "Call after 15min, server is down" Now they have started either cutting my call & keeping it down inbetween the conversation. IF i am asking for higher authority ph no, they are just cutting the call. Instead of showing 15min hope, they can say, call after 5 hrs or whatever is reality instead of just fooling customers & wasting their precious time. Customer care is to take care of customers not to just say plain lies. They should atleast have arrangement of calling customer back & show some concern.

If your server dosent start working tomorrow morning also, i should not loose money expect refund of total amount OR reschedule my ticket without any charges.

There should be some alternative for reschedule at this stage Otherwise i will loose money.

Company: Indian Airlines
Country: India
State: Karnataka

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