Indian Airlines
Heavy Loss due to the fault of Indian Airlines

I (56 years old) and my wife (53 years old) were travelling from Jamnagar, Gujarat to Chennai on 10 Feb. I had booked an Air India flight (IC-148) from Jamnagar to Mumbai and a Jet Airways flight from Mumbai to Chennai. I had given sufficient time between the two flights. The Air India which is supposed

to depart from Jamnagar by 11.45 in the morning was delayed and the flight left by 13.20 in the afternoon and reached Mumbai by 14.45. Because of the delay of 1 hour 45 minutes, I was not able to board the Jet Airways flight that was scheduled to depart by 15.25. This was purely because of the fault on Air

India but they totally washed their hands at the Mumbai Airport. Even the Deputy Manager refused to help us in this regard and was very rough in his response to us. The DOMESTIC CHARTER of Air India mentions that the passenger will be refunded or at least helped by making alternate arrangements to reach the destination. I was refused both. I had to go through a lot of Mental Agony along with my wife who was unwell. Air India directed us to reach out to Jet Airways and we were made to pay 11300 rupees to buy new tickets to reach my destination. This is worst way to treat customers. I need a proper explanation for the mental agony I went through and my money refunded.

I have also raised this compliant with the General Manager of Customer Complaints for Air India. Even then there is no response. I really do not know where to run for justice as the Airlines seems to be least bothered. My next step would be to resort to a viral marketing of ill effects of using Indian Airlines / Air India and would personally request people not to use this airlines at any cost.

Regards,

S.V. Sivakumaaran

91-9840127161

Company: Indian Airlines
Country: India

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