Indian Oil Corporation / Gas cylinder
Non delivery of cylinde

Dear Sir,

My consumer no is 46189 and connection is in the name of Mr. N Ganesan (Father)

Agency name: Shree Raghavendra Agencies (Agency code is 117611),

Address: Avadi Chennai 600 062.

I have booked for indane gas on 12.12.10 and got confirmation from agency representative that your gas will be delivered within 15 days. Until now the gas has not been delivered. I called after 15 days what is the status of my request, the answer was "you will get gas today or by tomorrow" but it was not done. I called again and told them what is the status? Reply was " I am registering your complaint and you will get gas soon."

Today (i.e. 20/01) I have visited the agency and met the in-charge and informed about the issues. i.e Since we have recently shifted from Madhavaram to Avadi 2 years ago but we did not receive the delivery at door step yet. Mostly we used to pick the cylinder from their office for that we used to travel 6 km from our home. They have not taken my complaint and they did not respond properly and they have started scolding in front of public the lady in-charge literally throwing our gas pass book and not helping. She also behaved rude and unprofessional. Moreover, they have not issued the consumer voucher for receipt of gas cylinder.

Actually they don't care what the problem customer is facing. The administration system is not helping the customers at all and not responsive.

My letter might not sound much importance to your company but I suggest that some corrective action plan to be taken asap. There are many people in my locality using Indane Gas who also face this problem and many do not have time to make a complaint as such.

Avoiding this complaint letter will be escalated upto CM CELL.

If this is the case that no action has been taken against them then what is the use of this consumer forum? Please look into the matter and give them strict instructions and try to solve the problems which I am facing.

I would require the door delivery (cylinder) because its being delivered to other residence / neighbour

Hope to listen from you soon.

Warm Regards

Kannan Ganesan

98415-83039

Company: Indian Oil Corporation / Gas cylinder
Country: India
State: Tamil Nadu
City: Tiruvallur

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