Indianoil Gas
DELAY IN DELIVERY OF CYLINDER

HI,

I am a customer of Indiane gas for the last 25 years this really hurts me regarding the quality of service that the company is providing me. For the last 24 years there were some minor problems regarding the delay of gas cylinders but they were worse this year. Last month we had a change in our address and the new supplier M/S Alka agencies was our new supplier. After much waiting and several phone calls the change of address was possible, although it took a lot of time.but even after booking our request for a gas cylinder we were always said that there is strikes, trucks did not arrive in time, system slow all this and a lot of other things were said to us. Finally we decided to visit the agency and demanded an explanation in this case, but to our surprise we were intimated that the gas has been delivered to us some 2-3 weeks earlier, but we had never received any cylinder and when we demanded the receipt the gentleman over there said that we should book a new one instead of querying about the one booked earlier. BUt when we demanded the one that was booked earlier he told us to come the next day and collect the cylinder which we did and got the cylinder.

Here it would be necessary to mention the black marketing of gas cylinders and i am sorry to say that the staff of indian oil responsible for its distribution are the ones involved in black marketing, otherwise how is it possible that gas cylinders with indian oil seals are always available at black market rates where as we are unable to get our booked cylinders in time??

in the same region there are other companies like bharat gas and HP, which are providing there customers with cylinders in timebut this is not the case with indain gas why is it so??

Please feel free to contact me:-souravsubudhi@gmail.com.

It really hurts that such great companies are full of corrupt and ill mannered staff and the company still does nothing about it.

I know that nothing will ever happen in this regard but still it gives me a satisfaction.

Company: Indianoil Gas
Country: India
State: Orissa
City: Khordha

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