Indian Railway
Wrost Quality of food provided by Indian Railway

Sir / Madam,

This is to bring to your kind notice that the food quality of North East Express (Train No: 2506) is very bad or should I say was worse. The food supplied by the Pantry Car is really very bad & the people working in the Pantry Car behave very badly with the passengers.

I was a passenger in North East Express (Train No: 2506) from New Delhi to New Jalpaiguri. I bought the ticket from Okhla Railway Ticket Reservation Center under the Tatkal Sewa Scheme at a price of Rs.541. My PNR No. is 220-2588647, Coach: S2, Seat/Berth: 70 – UB.

I boarded the train from New Delhi station on 10-02 & the train departed at 6:40 am. I took my breakfast of two Samosas @ Rs.15/plate i.e. Rs.7.50 each & Tea @ Rs.5/cup which compared with its quality is very low graded. In the lunch they have two options 1.Non-Veg (where only option is Egg Curry) & 2.Veg; I ordered the same @ Rs.45 / meal. The Rice and the Egg Curry was not even eatable. When I made payment for the lunch with an Rs.50 note. I was supposed to get Rs.5 in return, but the service person in the Pantry Car has not returned the money.

During the dinner the same story happened. I ordered Veg & I was served with what so called Veg Biryani which cost me Rs.40, but trust me it was not eatable at all. I was very disappointed with the food quality of the food and the service provided by the Pantry Car. Everybody in the train was bearing the same feeling.

This is not only the matter of Rs.5 but also the matter of goodwill of Indian Railway. I am a citizen of India. I know that being a citizen of India “Corruption is the part of our life & an Honest man is a liability”, but if there is tourist who visits India & this was being faced by him/her. It would be a bad experience for them & it would harm the goodwill of the Indian Railway.

This is high time and this matter should be looked at with high attention because it takes a lot of time to create goodwill but it takes a little to loose it.

Regards,

Abhijeet Ghosh.

Mob : 91-9832092389 / 9851330713

Company: Indian Railway
Country: India

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