Indian Railway
Poor quality of food product and service in train by pantry car personnel

R/Sir,

I Mr. J D.JOSHI, Citizen of India, traveled as on 22/01 which schedule time from Ahmadabad was 23:55. My PNR NO. 840-7561286, TRAIN NO. 12833. Coach no. S-12.My travelling start from Ahmadabad to Nagpur (Maharashtra).

Sir, I was very disappointment for the service and attitude of pantry car personnel. Initially there was no order taken by any of them till 12 p.m., when they take order, they serve food at 13.00 pm and which was very low grade and having only 2 chappati in that meal. for that they charged 50/- Rs. when we ask them for bill of that food, they were neglecting. During the journey i asked them about bill approximately 08 time, but no positive answer from them. at last one of passenger from west bengal who is travelling with us, call central railway officer and request them to meet us at nagpur railway station, when we reach there. Lot of passenger in our bogue launch a complaint to designation authority from nagpur sation master. I wish attached my complaint with those people. There was an instruction plate near entrance and exit gate of our bouge in which toll free no. was mention by railway, which was erased by some people.

Sir, we expect from your kind honor to look into the matter as most urgently basis. As we know that" CUSTOMER AND CONSUMER IS THE KING OF MARKET".

Plz. note the complaint point as below:-

1. Poor quality of food,

2. Poor service,

3.Non-supply of bill,

4. Arrogant attitude by pantry personnel,

5. Over charging of products.as compare to quality and quantity.

Hope your kind honor will give us right justice in this matter of cheating and misbehavior

thanks and regard.

MR. J D. JOSHI

.

Company: Indian Railway
Country: India
State: Maharashtra
City: Nagpur

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