Indian Railways
Excess charges

From: shridhar [mailto: gsridhar@eurekaforbes.co.in]

Sent: Wednesday, April 28 12:28 PM

To: 'gm@nr.railnet.gov.in'; 'agm@nr.railnet.gov.in'; 'cpro@nr.railnet.gov.in'; 'sdgm@nr.railnet.gov.in'

Subject: Complaint on TT / TS: train no. 2206 between Dehradun to Delhi on 24th April - PNR no. 2305474467 - Reimbursement of full amount

Dear Sirs

Self Introduction

My Name: M.G.Shridhar

Designation: Manager – Supply Chain / Logistics at Eureka Forbes Limited

With deep regrets I am writing this mail.

I was travelling on 24th April from Dehradun to Delhi vide PNR no. 2305474467, train no. 2206.The TT s rude behavior was very much hurt to my personality and I was treated very badly as if I am travelling without a ticket. I am very much stressed due to this and I had to get a doctors treatment due high Blood pressure at Bangalore when I reached that Sunday morning. In fact I thought of lodging a police complaint at Delhi police station itself. Unfortunately I had to catch the Bangalore flight on 25th April Morning at 6.45 AM.

I was very much carrying the valid ID proof card, i.e. Driving license, but as per TT / TS, the Driving license what I was carrying not a original one. I don’t understand, why he was shouting like this and the whole compartment people assembled in that horrible mid night and telling this TT to keep cool, but in vein. Also I showed my SBI Pass book (which was a original one), but neither he was in a position to listen nor to look at it.

I have been travelling for the last 15 years (with the same ID proof card by road/ rail / air) I never faced this situation all these days. Nobody objected that, the ID proof driving license card was a fake one and not a valid card which I have been carrying all along.

Any way now, assuming that what I was carrying is not a original one, he could have charged some penalty. But he has charged double the amount of the railway fare i.e Rs 581 Rs 581 = Rs 1162/- apart from the original payment of Rs 581 Rs 300 (tatkal charges) = Rs 881/-. This act we could see in no rule book and never have been implied.

Hence I would request you to refund Rs 1182 Rs 5000/- as defamatory charges apart from initiating action on the TT. Otherwise I would be forced to proceed to the consumer court.

Please confirm and revert at the earliest.

Regards

M.G.Shridhar

Contact no. 09880043394

Company: Indian Railways
Country: India
State: Karnataka
City: Bangalore

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