Indian Railways
Harassment and hence lost of money on a trip

I had the worst experience of my life with Indian Railways today. The PNR No. in question are in the name of Mr. Vikas 9544662630 and 2222444614. Mr. Vikas travelled by Paschim from Chandigarh to Baroda to pick up three computers (old not new purchase) to take them back to Chandigarh. The first issue is that the porters have colluded at Baroda (Vadodara) Railway Stattion and demand exhorbitant prices. They want Rs. 400 to move three computers to platform number 2. This price when converted to USD$ is higher than the price I would pay for a porter at the JFK airport in NY. So you can understand my reaction.

Then comes the Railway Police force officer Mr. T Meena posted at Baroda station. He said we will have to weigh the computers and since its not clothes or edible material we are not allowed a deduction for free carriage upto 40 10 50 Kgs and we will have to pay for 90 KGs. I asked him to show me the rule book. He said he did not have the rule book and I should talk to his senior. I asked him to connect me to his senior. Well further he said that his senior was not free for me. He doesnt understand that railways is a business entity that pays him money for his services as a salary and not for harassing us. He colluded with a couple of TCs out there, if you grill him he will give you the names of the TCs as well. But the bottom line they wanted a charge for entire 90Kgs which I was arguing is not fair as the ticket allows a certain weight as free. He was not willing to show me the rule book nor was he willing to understand. Well all said and done I didnt have cash on me for 90Kgs but yes I did have it for 50 Kgs. Long story short my man left without the computers, the trip was a waste. Its only fair that railway

1) Reimburses me for the travel expenses. SInce its a railway employees who harassed us.

2) Pay us for the delay caused in business

3) Take action against Meena and all those he colluded with.

If it were me I would have deducted the amount from his pay chack and hahded it to a customer and transfered him. But here the decision is upto you and I hope you will take appropriate action. I cant be blamed if he doesnt know the rules or if he is pretendidng to not know and not produce the required docs when needed. He also mentioned his boss will come at 7.00 PM (1 Hour after the train leaves). Also I need a reimbursement of 300 that I paid to the porter.

I checked the railway website after coming home 40 10 is legally allowed.

Vishal Nanda

91 - 265 - 2370757

Company: Indian Railways
Country: India
State: Gujarat

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