Indian Railways
Parcel undelivered/missing

Dear sir,

I had sent my two wheeler (Bajaj Pulsar 150- black colour), bearing registration no. WB-64-C 6520 on 2nd of Aug from Bhubaneswar to New Coochbehar. The reciept no of the parcel is B 049042, booked in the name of Uma Shankar Yadav. The parcel was loaded in front SLR bearing no. NF98705 in Guwahati bound Puri Guwahati Express (train no . 5639) from Bhubaneswar.

When the train reached New Coochbehar at around 3AM on 4th August the parcel officer with coolie was ready to unload the bike, but the guard denied to unload the bike, stating that there is no parcel bound for New Coochbehar.

Today it has been more than 20 days and still our parcel is not being delivered. When we are trying to contact the Bhubaneswar parcel office, they are telling that thay have sent the parcel to New Coochbehar and when we are trying to contact New Coochbehar office, they told us to contact Guwahati office, as the parcel may have been delivered to the Guwahati office. And Guwahati office is telling that they haven't recieved any bike.

We are in a fix as to what to do. And these parcel offices are playing a blame game and at the end, we have to suffer. We are in the urgent need of the bike but railway people are showing their indifferent attitude. As a customer, its very annoying, as I'm Not able to trace my bike and even no body is guiding asa to what to do.

Its really an evidence of utter negligence on the part of railway administration and I have suffered a lot. If possible i want to lodge a complaint against parcel service of Indian Railways and i request you to please do the needful.

Thanking You

Yours Faithfully

Uday Yadav

08984351920

Email-uyadav2469@gmail.com

Company: Indian Railways
Country: India
State: Orissa
City: Khordha

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