Indian Railways
Very Poor Customer Service

Sir,

Ref: PNR 4438545227, Train No16042 Chennai Express, Date 27-03

We travelled by the First Class in the Chennai Express from Trichur to Chennai Central on the night of the 27th March. We had a horrible and miserable experience of travelling in the company of cockroaches and rats. We were six adults and a one year old baby. The old compartment was vibrating and the noise was terrible. At about four in the morning one of the rats bit the finger of my wife. My wife and I are senior citizens. Fortunately the baby escaped being bitten by the rats. We complained to the TTE and he promised to send in his feedback report. After reaching Chennai I took my wife to the local hospital where she was given an injection and asked to report back if there were symptoms of rat poisoning.

Surely the Indian railways can maintain its train well and fumigate all compartments and provide good service to its customers after the increase in the railway budget. Safety and comfort should be the motto of the railways.

Yours faithfully,

Prof. Dayanand

Company: Indian Railways
Country: India
State: Tamil Nadu

  <     >