Indian Railways - Tour packages
Govindam package - very poor service

Writing in to tell you how appalled I am with the poor standards you had in the AC 3 tier Govindam package - 1 day/2 nights from Hyderabad to Tirupathi orignating on 28th December.

Specific feedback as below

1) Rats on the train in AC 3 tier - 2 bags got chewed up

2) Delay of an hour to start from hotel when the whole group was ready at 8.15, we left only at 9.15 due to taxi unavailability

3) Delay of 2 hours - 4 people from 40 in the tour wanted a Mundan, and the other 36 were kept waiting outdoors till they got back

4) Delay of 4 additional hours for Balaji Darshan - 12.30 pm to 4.30 pm

5) No lunch provided - I was travelling with 2 old people and a 3 year old child - who went without food, without water for 6 hours flat

6) Nearly missed the train back to Hyderabad on the 29th - delay in finding taxi to return

7) No Padmavathi darshan as promised in the package

8) Tour operator / Taxi driver - neither could speak anything but Telugu, couldnt understand what we were saying - neither Hindi nor English

None of the contractual obligations were fulfilled.

Thanks & Regards,

Nayana Pai

919930258051

Company: Indian Railways - Tour packages
Country: India
State: Andhra Pradesh
City: Hyderabad

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