Indigo Airline
Charged wrongly on Excess baggage

I was returning from Bangalore on the 30th of May with my sister. When weighing our baggage at the check in counter I had a doubt that the scale was already reading 12kgs before they put any of our bags but I did not stop them thinking they wouldn't do such a thing and also there was a crowd at the counter still when they loaded out baggage.

To our shock we were informed that we were 40kgs overweight, which was very unlikely but again because of the rush and we were getting delayed we just paid the excess baggage.

When we reached Mumbai after getting our baggage and were on our way out I get a call saying we have left a baggage behind. When I go all the way back to check it out I find it is not our and realize that this was probably the extra baggage they weighed along with ours. It weight approximately 12 kgs.

So this is how the Indigo airline make their money by fooling you with low price tickets but charging you wrongly for excess baggage. To top it all the attendant was rude and they work extremely slowly, another reason for the delay in the whole process.

Company: Indigo Airline
Country: India
State: Maharashtra
City: Mumbai City

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