INDIGO AIRLINES
Purchase of ticket through Call Cente

On 22nd July, I called to enquire on few things reqgarding the airtickets booking with Indigo. The person name was Sunil who insisted me that if I go with he booking with call centers, I will be getting some additional discounts.

The conversation started at 8:22 AM today and lasted for 17 mins. As suggested by him that discounts are there, so I agered to go for the booking.

I told him that We were 2 Adults and 1 infant and the amount came Rs.12486.00. He told that he will give 1000/- of and it will Rs.11486.00. I purchased the ticket and dropped the call. As I was checking the e-ticket I found that Infant

was not added with any of the 2 adults. Immediately I given a call and Shalini picked up the call and she mentioned infant is not added and I have to pay more Rs.1000 to get it done.

Now on the offer that was given to me, If I see without infant my amount was Rs. 11486.00 which I have paid. So as per that the Call Center person didn’t given me any OFF on the rates. He bluffed me rather. I need the things to be rectified

and the infant name should get added.

Till today nobosy has called yet to solve the problem despite of lodging complaint through Indigo Website.

Below I attach the mail chain with indigo represtative.

Company: INDIGO AIRLINES
Country: India
State: Karnataka
City: Bangalore

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