INDIGO AIRLINES
Unproffessional attitude and information not on time

I booked a ticket PNR no G6JHAA with Indigo airlines on 13th July for 20th August New Delhi to Ahmadabad flight 6E 153 t 3PM form Delhi. I got a call on 6.30 pm on 19th August that my flight is canceled and i was asked to board another flight at 7.30 am on 20th august. When i called their customer care and asked them that i cant board the 7 am flight as i was traveling and could reach delhi only by 9 am then they suggested me that they cant do anything. I asked them that they should have informed me about it earlier so that i could have planned again then they said they tried but couldn't connect. What a lame excuse? how hard it is to call a customer on his cell phone number? Then they asked me to either get refund or they will get me a ticket for next day flight at 3 pm. I told them that its not my fault so they should arrange for my travel but they didn't do anything. I was so irritated with their excuses and explanations that i asked them that i cant board the flight at 7 am next day so do what they want to do... As i was traveling i had some network problem with my phone so couldn't connect again. And when i called them in the morning they told me that they had already put a NO SHOW against my name and they will not reschedule or refund my ticket. Now this is a proper example of cheating the customers.they don't give information in advance and then ask consumers to do whatever they want.

Company: INDIGO AIRLINES
Country: India
State: Haryana
City: Gurgaon

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