INDIGO AIRLINES
REFUND

I purchased a ticket bearing PNR no. A2HYLX from INDIGO Airlines on 01/6 at Rs.2230.00 and cancelled the same on 03/8. The Airlines did not give me any cash or card refund and instead they kept the refund amount Rs.1480.00 (RS.2230.00 -750.00) as ‘’ credit shell ’’under their control for future booking within one year. I rebooked a ticket on 03.8.2010 at Rs.3782.00 bearig PNR no. M6SQBE by using credit of Rs.1480.00 & cash/card of Rs.2302.00. and cancelled the same on 11.9.2010. The Airlines has refunded me Rs.1552.00 (2302.00 -750.00) instead of Rs.3032.00 (Rs.3782.00-750.00). The matter has been brought to the notice of the INDIGO Airlines and the Airlines has informed me that the amount Rs.1480.00 can not be refunded as the same has expired after completion of one year.

I do not agree with the decision of the INDIGO Airlines as the same are contrary to the citizen charter. Because I have already used the credit amounting Rs.1480.00 within one year for purchasing the ticket bearing PNR no. M6SQBE and therefore it did not expire. Further this amount Rs.1480.00 has been merged with the total ticketed amount (Rs.3782.00) of M6SQBE and losses its separate identity. When the PNRno. M6SQBE is cancelled, the refund is to be granted on the total payment of the Itinerary-M6SQBE minus the calcellation charge.

The Kingfisher Airlines (erstwhile Airdeccan) in a similar case refunded me the total payment of the Itinerary (PNRno. BLULLA) where ‘credit shell’ was used during booking but losses its time limit during cancellation.

So the INDIGO Airlines is bound to refund the total payment amount minus the calcellation charge (Rs.3782.00 – Rs.750.00) of the Itinerary –M6SQBE at the earliest.

Ashoke Thakur Chakraborty

E-mail:- ashoke33@hotmail.com

Company: INDIGO AIRLINES
Country: India
State: West Bengal
City: South 24 Parganas

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