INDIGO AIRLINES
Refund of the ticket

chandan09@hotmail.com
01-06-2012
305

Hi,

Regarding the PNR no CGGZLS, I canceled the ticket on 22nd Dec and i was told that within 7 working days the amount will be credited to my credit card.

After 10 days when i called customer care they told me that due to some back-end problem the transaction was not done and again it will take 7 working days.

When i asked to talk to the manager The customer care representative kept the call on hold for 15 min after that i had to disconnect the call.

Can someone tell me what was your team doing after 7 days passed and why the reprocessing was not done automatically, Why the process only starts after customer reminds you.

Horrible experience with the customer care of indigo, moreover there is no email on the website to register complaints, The customer care agents gave the wrong mail id 3 times.

I guess customer.relations@goindigo.in is the id

Can someone share the email id of the concerned department where i can log complaint.

Regards

Chandan