Maruti Alto LXi
Bad services from service centre

Hi,

I had given my car for service and repairs at Maruti's Authorised Service Station named "Patel Motors, 428/3/3, Niranjanpur, A.B.Road, Indore.

I am terribly disappointed with the service that was provided as it was not up to mark and I got lame excuses for the same.

I had given the car for servicing with a only complaint of poor pick-up, in petrol as my vehicle is having an option of Petrol/LPG.The pickup with LPG usage is very good and I'm satisfied with it, but when petrol is used the Pick-up is poor.

At the time of delivery keys were handed over to me as soon as I made the payment, without informing any changes done in the car. I took the car came to my office then I thought of checking the LPG mode which was not working, so I called up to the centre and went back to check. I was informed that as the petrol Pick-Up was getting affected we have removed the connection of LPG.Then a person took my car and informed that will be back in ten minutes, and i was waiting outside after some time i went inside the customer lounge and waited there and i could see my car through the glass unattended, then after waiting for more than 40 minutes I went to the GM-Mr. Natarajan to complaint for the same. He was nice enough to take me to the vehicle and we came to know that the car was completed long back (but not informed to the customer). As per my understanding any changes in the vehicle should be done only after customer's concern/information.

Secondly when I was about to leave for my office next day morning I found that the car stepny is missing I went to your service centre and came to know they have found it but was not aware of the owner of the same.

Last but not least I'm not satisfied with the services, as the steering is tilted which was ok when I had given the car for servicing, and the Pick Up not increased.

It is highly alarming to note how Maruti authorities are not aware of their services provided to their customers by their service centers.

Regards

Sudeep Damodaran

919893028637

Company: Maruti Alto LXi
Country: India

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