IOCL
Misbehavior & wrong information

Dear Sir / Mam,

We had been to IOCL retail outlet at Pimpri, adjacent to Hindustan Antebiotics Limited.

The staff there was extremely unfriendly when we asked them to serve us with regular Petrol and NOT Xtra Premium. They said, that they didnt stock Regular Petrol as the IOCL didnt send them any stock.

We had topped up our petrol tank with 39 Litres of fuel and had to hunt for cash as they refused to accept credit card even though we had seen the swiping machine at their office.

I was with my whole family and the staff there was joking and mocking at us paasing comments just because we asked for Regular Petrol.

You claim that you have high standards in serving the customer but my experience was exactly opposite to that. I felt humiliated visiting your petrol pump. Hope some one will read this and take action rather than thrashing it as you do at your Gas stations.

Regards, Rajith

Company: IOCL
Country: India

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