Thai Airways
Lost Jacket/Rude Staff

This is in ref. to my horrible experience with Thai Airways staff (Bangkok). I travelled back to delhi on Thai from Bangkok on the 29th Jan. My husband who was also travelling back the same day via IC checked in with me at the airport. He came to see me off right till he end point of departureD1A from where we board the bus towards the aircraft, realising I had left my jacket with him he immediately sent the jacket for me with the Thai staff. On returning back to Delhi we realised the jacket was never handed over to me. Mr Nirula who was kind enough in looking into the matter informed that they could not locate the jacket.

Thats not the end of it, in Bangkok at the time of check-in I requested for a front row seat as I had a knee enjury & the lady gave me a 35J, on seing the seat no. my husband said that this cannot be a front row seat as bussiness class does not have so many rows. I checked with the lady at the counter twice & she shaid it was a front row seat, she was extremely rude, on reaching the aircraft I realised it was not a front row seat but a fourth row, on requesting the supervisor of the crew to allow me to sit in the front row as it was empty, i was point blank refused saying that it was only for family carrying infants.

The total experience from Bangkok on Thai Airways has been a disaster on the other had the staff was very curtious & friendly at the Delhi Airport. A vast contrast.

Company: Thai Airways
Country: India

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