Jet Airways
Looting valubles from luggage

Dear Sir,

On 04/04 I was been travelling from Kathmandu to Delhi on JETLITE flight S2 502. I checked in at Kathmandu at about 11.30 am (Seat No 32D) along with 3 of my colleges. Since I have no Hand bag with me I put all belongings in my check in luggage bag (1No). The flight reached around 16.30 hrs at Delhi and after collecting my baggage proceeded to the Transfer desk for my onward journey to Hyderabad. Near the Transfer Desk I opened my Bag to collect my mobile to make some call & then I saw To Mobiles and Rs 10, 000 Kept in the bag were stolen. The details as below

iphone - 16GB

IMEI No –011743000475733

worth

Rs 36000

Nokia -

IMEI No -

355248038114985

worth

Rs 6000

Rs 100x100

RS 10000

Total

RS 52000

The locks & zib of the bag were ok when I opened the bag. It is obvious that Only the people who screened the bag at Katmandu Or Delhi have noted my valuables and opened my bag Zib with some sharp Key like material and kept back in original position after looting my valuables.

When I noticed my loss at Delhi immediately I gone and complained at the Jetlite office near the Transfer Desk. I regret to tell that the man at the office was not at all helpful and co-operative. He only try to teach me some international law which I can get from net and also asked why you put qll in luggage etc. I old that what I want is the solution if any for the stolen articles what have happened. Then I asked for tender my complaint he only give an email id and didn’t give be any advice and he avoid me. Such persons indeed to help the customers are not at all worth to the guests who are booking tickets to your air lines. After some time again I came back to the office to enquire my onward journey I saw he put out all lights and sitting inside and don’t want to see me then only an attend come to me told you go to Domestic air port and enquire.

I heard such incidents of looting valuables by manipulating Zib of luggage bags. But I thought that your airlines have some security.

Hence I humbly request that you may take necessary actions about loss of things booked in our airlines including the indifferent attitude and connection of this incident by your staff at Delhi.

I think you will take necessary actions if have some ethics and customers trust left. The company address & phone No given below Now I have no Mbile No Since I lost Both my Phones

WR

B.R.SASIDHARAN NAIR

C/o Raajratna Energy Holdings Private Limited

8-2-293/A/A2&1 Plot#227 Road No 2

Banjara Hills, Hyderabad-34

Tele 04023559922-25

Email- sasinair11@yahoo.com ; sasi.nair11@gmail.com;sasinair@ksk.co.in

Company: Jet Airways
Country: India

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