Maruti Ltd
Low Standard & not usable accessories provided alongwith new car Swift

Sub. : Low Standard & not usable accessories provided alongwith new car Swift.

Dear Sir,

It is matter of great concern that recently I have purchased your LDI swift car vide invoice no. VSL09000693 dated 29.07.09 from your dealers M/S Vipul Motors (P) Ltd., Gurgaon.

First of all, before explaining my grievance, I would like to congratulate you for manufacturing such decent car. No doubt, it is a good car & providing good performance. However, a major deficiency which I have experienced recently would like to share with you.

Few days back, when my car tyre was punctured., I used the provided jack & it was shocked & surprised to find that for such heavy car, a small jack was made available by Maruti which is not usable at all & also risky while replacing the wheels.

You will appreciate that now a days, small hydraulic jacks valuing around Rs. 500/= are available in the market & if Maruti Company is interested to provide jack alongwith new cars then keeping in view the weight & price of each car, proper jack is required to be arranged so that the creditability of the company is maintained & customers may not be face any hardship during its usage.

It has also been noticed that for all Maruti models, same type of jacks are being provided which is not justified by any way. To avoid any difficulty in future, I have to purchase a new hydraulic jack valuing Rs. 450.00.

The above grievance has also been explained to your dealers i.e M/S Vipul Motors, Gurgaon during 3rd service of the car & their technicians are also convinced that the provided jack is not usable for Swift car.

In view of the above, I approach your good office to look into this grievance for which I have to bear extra cost of Rs. 450.00 & take appropriate action in the matter under intimation to me.

Thanking you, in anticipation

S.P.Sharma

577, Model Town,

Panipat-132103

(M) 09416105313

Company: Maruti Ltd
Country: India

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