Jaydev Motors, Udupi, CBZ extreme
Irresponsible and careless service

I regret to inform you that aftersales service provided by your company in general and the response of the Automobile services in your outlet in particular is utterly abysmal and shocking.

I purchased HERO HONDA CBZ extreme from your outlet in the month of January. I was assured of good aftersale service at the time of purchase and i had no reason to doubt it. However, when I had a chance to verify the same in the month of December, it proved otherwise.

I approached the your oulet to get the malfunctioning wiser (a part of the bike's doom) replaced on 12 Dec. I was informed that i would get it replaced within a week. When I approached the same after a week, on 24 dec I was asked to make a request entry (which was not intimated to me at the first time). again, I was promised to get the replacement in a week.

On 5 January when I approached the outlet again, I was sent to MR. VINOD, Spare Parts Manager. What was shocking to me was the way Mr. Vinod treated us. Instead of providing us with the proper information, he talked to us rudely and made us feel humiliated. We were made to feel as if we were begging for a favour which was in reality a just right of the consumer. We were not even informed when we would be able to get the replacement. In Mr. Vinod's view, he has no responsibility to provide us the information.

I was really pained by the words used by Mr. Vinod and his attitude towards the customer. Obviously, he has no communication skills at all, but can we not expect at least basic human courtesy from a responsible person of a company towards the customers?

Is it that Jaydev Motors, Udupi really do not want their customer to approach them for after sales service and wants only to sell its products?

Why is that same company treats customers before the purchase as 'kings' and afterwords as ' beggars'?

Can't they get employees who knows how to speak in human terms?

will you kindly answer?

Company: Jaydev Motors, Udupi, CBZ extreme
Country: India

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