Jet Airways
Loss due to untrained staff

I am vishal Bakshi my company booked air ticket for travel to chennai .details of air tickets is flight No.9w - 2253 (delhi to chennai on 13/12) and flight No.9w-830 (15/12). i got two coupons from my company along with the tickets and told that i have to pay UDF charges along with coupons to get boarding pass.

when i contact jet airlines counter for boarding pass (Mr Gaurav) at delhi airport, he told me i have to pay 400 /- as UDF charges for both the coupons.i paid charges and got two reciept and he took both the coupons and told that i am giving you reciepts against coupons.after that i reached chennai and again started for delhi from chennai.i come to know that i have to produce again those coupons (which was already collected from me by Mr gaurav groud staff for jet airways) other wise my ticket is invalid and i have to buy new ticket for chennai to delhi.i complained to all senior staff at chennai airport.but no body was able to help me out on this issue .even we contacted delhi staff and that person (mr gaurav) denied that he is having coupons with him.

My simple question to airlines is, i am having two reciepts (one (serial no.4012305979 is for UDF charges Paid for Delhi to chennai) what about other recieptno.4012305978 which is showing 200/- amount for UDF charges for chennai to delhi).

Company: Jet Airways
Country: India

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