Jet Airways
Poor Service

I took Jet Airways for a 7 day vacation in Canada. I was delayed in Brussels for one day because the connector flight was almost 3 hours late. On the return, I was 4 hours late so missed my connector flight. I went to the Jet Airlines desk and was booked on a train to my destination. When I asked about my baggage, I was told it would be automatically delivered to me in La Rochelle. They refused to do a lost baggage claim. When I asked about waiting for my bag - I was told the next train to Paris would get me there without sufficient time to make the connector to La Rochelle. So I would have to spend the night in the airport. I chose to take the train and have my baggage delivered. I asked where I would give the delivery information I was told to do that at the train station with Air France where I would get the ticket. That was a flat out lie. Now, I cannot ensure my bag is delivered until Jet Airways complies and authorizes this - and I cannot contact Jet Airways because they have no contact information for Europe except England.

This has cost me all my xmas presents and clothes. It is January 1 when I cannot buy toothpaste or anything else. I have spent four hours on the phone trying to sort this because Jet Airways gives people false information, cannot figure out how to deal with computers, cannot fly on time, is unable to respect human rights, and apparently does not care.

Never fly Jet Airways or any other airline that contracts with Jet Airways.

Company: Jet Airways
Country: India

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