Jet Airways
AMOUNT NOT REFUNDED AS YET

I wanted to book ticket from Jammu to Mumbai of Jet lite Flight and had used the website (www.jetairways.com).

The details of the transaction are:

Date of Journey: 23rd Feb.

Date of Booking: 05th Feb.

From: Jammu.

To: Mumbai.

Mode of Payment: HDFC Bank Net Banking Facility (Debit Card).

Amount of Ticket: Rs 6314/-.

PNR No "JLCABW

When I was booking the ticket, after all the Banking verification was done and authorized by me the Ticket was not issued to me. The error that was displayed on the screen was" The Transaction could not be processed Please try Again Later"

But to my dismay the amount had already been Debited to my account.

I contacted Jet Airways regarding this on (022-39893333). The executive replied that the transaction could not be processed as the respective fare was not available and the site was not updated.she also assured me that the amount will be refunded to me withing 24Hrs and she also advised me to sent a mail giving the particulars of the transaction to their web department at (info@jetairways.com). I had even mailed it to info@jetairways.com all the details of the above transaction.

on 6th feb info replied stating that the transaction had been voided and the amount has been blocked which will be refunded by the issuing bank.

on 8th feb I visited the HDFC bank Andheri (w), Mumbai Branch and inquired regarding the same and found that there was no block from their side.

On 8th, Feb I mailed at info@jetairways.com my bank statement which clearly indicates the amount of Rs6314/- debited towards jetairways.

on 9th, Feb i received a mail from them asking to provide the Credit card no.

on 9th, Feb I replied to them that "This is to inform you repeatedly that i have not used the credit card. I have used the net Banking Facility of HDFC Bank (i.e. Debit Card) " and provided the debit card no to them.

same day they replied stating that the query has been forwarded to the concerned department for their action.

By the mean time i have been calling them on (022-39893333) asking for feedback soon and the replies were very disgusting every time.

On 10th feb received the mail from them stating "With regard to your mail, please be advised that as per our data base we could trace one PNR EAJMDT which has been voided under RRN : 003704083170 .Hence we request you to kindly check with your issuing bank.

I dont know where is the money now???

Jet Airways should pay the amount to me along with interest till date and charges for the unnecessary follow up that i am supposed to make.

Company: Jet Airways
Country: India

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