Jet Airways
Terrible experience on Jet Airlines

I have waited 24 hours before writing this mail primarily to see if I still feel as strongly about the way I was humiliated by your Mumbai airport staff on 5th June. My name is Anil Pant and I happen to unfortunately be a Jet Privelege Platinum card holder (116067475). I was booked to fly on flight number 9W 2002 from Mumbai to Chennai @ 9.00 AM. On checking in I was taken aback when I was told by the person at the check in counter that as a Jet Privelege Platinum card holder I was not eligible to use the airport lounge on this flight since it was a cheaper flight option introduced by you. I was a little confused as I was not booked on Jet Lite and I always fly only Jet Airways when possible.

I asked to speak to the supervisor a lady called Aaart and her duty manager Ms Teresa. When I spoke to them I told them that I was not aware of the fact that I was booked on Jet Konnect as I would consciously not have traveled on a budget airline. I was only told very curtly that “ You have been informed about all this. “ I specifically told both these ladies that I was extremely unwell and that I needed to use the lounge for resting. I can safely say that I have never met people who are more politely rude than your staff. They kept insisting that I have been informed by your organization through E mailers. I kept telling them that nowhere in this mailer did you say that we would not be able to use lounge facilities. Instead of believing me they kept insisting that I was wrong and that I had been informed. I have attached your E Mailer on this. No where do you mention that you will not allow lounge privileges to FFP members in your mail. The fact that your staff told me that I have been informed is false and maybe you need to educate them that passengers are not foolish to make claims that can be easily refuted.

Recently you have tried to copy Kingfisher by beginning to call your passengers Guests. You seem to have forgotten that it is not enough to just copy someones mannerisms but you also need to imbibe the spirit behind the word. The people at Kingfisher truly practice the meaning of what they say while for you people it is just a word..

The term that you use for frequent fliers is Jet Privelege Programme. Let me tell you upfront that it is definitely not a privilege that I feel today to be a member of your frequent flier programme. The words that come to mind are Humiliation, insult etc when I associate myself with your programme today.

The crowning glory of your airline has been experienced by me today when I try to telecheck in on my connecting flight 9W 465 from Chennai to Bangalore. I am told very conveniently that the flight is cancelled and if you want you can go on the earlier flight at 5.00 PM . I specifically booked this flight because I had a reception to attend at 7.00 PM and now I have to cancel that. The answer that I got when I contacted your reservation is that you have been already informed and that it is your problem.

Unfortunately in India we don’t have very strong consumer rights else you would not have dared to take consumers so lightly. While I know a single consumer cant make much difference I am going to make an attempt. As a first step I will stop using your airline. I also intend to post this mail on as many consumer oriented blogs that I can find. Let me reassure you folks that the days when you could take someone for granted are over. You would see the power of connectivity very soon.

Your airline and staff should be ashamed of themselves for mistreating passengers and for so callously taking us for granted. Absolutely No regards to Jet Airways,

Anil Pant - A humiliated Passenge

Company: Jet Airways
Country: India

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